Free Spin Malaysia Privacy Policy – Our Commitment to Protecting Player Data

Free Spin collects various types of personal information for different purposes. Below are the main categories of information we gather:

Account Registration Information:

• Full name (as shown on your Malaysian identification card)
• National identity card number (MyKad) or passport number
• Date of birth and gender
• Malaysian residential address
• Active Malaysian mobile number
• Active email address
• Your chosen password (stored in encrypted form — we are unable to read your password)

Financial & Transaction Information:

• Payment method details used – e-wallet account name (Touch 'n Go, GrabPay, Boost, ShopeePay), DuitNow account number, or FPX bank name and account number (Maybank2u, CIMB Clicks)
• Deposit and withdrawal history in MYR
• Betting and gaming history
• Current account balance

Technical & Usage Information:

• IP address of the device used to access the platform
• Device type, operating system, and web browser
• Session data including login time, pages visited, and session duration
• Cookie data and similar tracking technologies (see Section 5)

Identity Verification Documents (KYC):

• Copy of MyKad (front and back)
• Proof of current address (utility bill, Malaysian bank statement, etc.)
• Screenshot or document confirming ownership of the payment method used

We only request KYC documents when necessary – typically before processing withdrawals that exceed a certain threshold, or when there is a legitimate identity verification requirement.

Free spin uses the personal information collected for the following purposes, all of which are directly related to delivering the platform's services to you:

• Account Management: To create, verify, and maintain your free spin account; process logins; and ensure account security through two-factor authentication.
• Financial Transaction Processing: To process deposits via Touch 'n Go, GrabPay, DuitNow, Boost, ShopeePay, or FPX in MYR, and to process withdrawals to your registered account.
• Legal Compliance (KYC/AML): To comply with Malaysia's Anti-Money Laundering Act (AMLA) and KYC (Know Your Customer) requirements as prescribed by applicable financial regulations.
• Customer Support: To identify you when you contact the free spin support team and provide accurate assistance relating to your account or transactions.
• Security & Fraud Prevention: To detect and prevent fraudulent activity, account misuse, or any activity that violates our Terms & Conditions.
• Personalise Your Experience: To personalise game recommendations, promotions, and platform content based on your gaming history and preferences at free spin – for example, if you frequently play Malaysia-themed slots or bet on the Malaysia Super League, we may prioritise related content in your feed.
• Service Communications: To send important notifications about your account, transactions, policy updates, or security information via SMS, email, or in-app notifications.
• Analytics & Platform Improvement: To understand how players use the free spin platform and to make improvements to the interface, performance, and overall experience.

Free spin does not sell your personal data. However, to operate our services effectively, we share certain data with selected categories of third parties in limited circumstances:

Payment Processors: We share the necessary information with registered Malaysian payment processors to complete your deposit and withdrawal transactions — including Touch 'n Go eWallet, GrabPay, DuitNow, Boost, ShopeePay, and banks involved in FPX transactions (Maybank, CIMB, and others). Data shared is strictly limited to what is required to process each transaction.

Technology Service Providers: We use trusted cloud and infrastructure service providers to store and process data. All such providers are bound by strict data processing agreements that prevent them from using your data for their own purposes.

Game Providers: For games provided by third-party providers (such as slots and live casino providers), information required to run a game session may be shared with the relevant provider. This is the minimum necessary to ensure games function correctly and winnings are credited accurately.

Legal Authorities: free spin will disclose your personal data to competent Malaysian authorities (such as PDRM, BNM, or the courts) when required to do so by law or a valid court order. We do not disclose data to any foreign government agency without a valid legal process.

Change of Company Ownership: In the event of a merger, acquisition, or sale of company assets, users' personal data may be transferred as part of the business assets. In such circumstances, we will notify users via in-platform notification and email at least 30 days before the transfer takes place.

Free spin continually invests in security infrastructure to protect our players' personal data. The key security measures we have in place are:

• 256-bit SSL Encryption: All communications between your browser and free spin's servers are encrypted using the latest TLS/SSL protocols. This means data transmitted – including login credentials, payment details, and personal information – cannot be read by third parties who may intercept network traffic.
• Database Encryption: Sensitive data stored in our databases – including financial information and KYC documents – is encrypted at the storage level. Passwords are never stored in plain text; they are hashed using strong algorithms.
• Internal Access Controls: Access to user personal data within free spin is governed by a "need-to-know" principle — only staff with a legitimate operational need are granted access to specific data. All access is logged and subject to audit.
• Regular Security Audits: We conduct internal security assessments and engage independent third parties to perform regular penetration testing in order to identify and address any security vulnerabilities.
• 24/7 Monitoring: Our automated monitoring system operates around the clock to detect and alert on any unusual or potentially harmful activity across the platform.

The free spin platform uses cookies and similar tracking technologies to enhance your experience and ensure the platform functions correctly. The types of cookies we use are as follows:

Essential Cookies (Required):

These cookies are required for the platform's core functionality and cannot be disabled. They include session cookies that maintain your login state, security tokens that protect against CSRF attacks, and your basic account preference settings.

Functional Cookies (Optional):

These cookies allow the platform to remember your preferences such as favourite games, display settings, and recent searches to make your experience more seamless.

Analytics Cookies (Optional):

These cookies help us understand how players use the free spin platform, which pages are visited most frequently, and where there may be technical issues. This data is used to make platform improvements.

You can manage and delete cookies through your web browser settings. However, disabling essential cookies may significantly affect the functionality of the free spin platform, including your ability to remain logged in.

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data held by free spin:

To exercise any of the rights listed above, please submit a written request to support@freespin-jit.com, including your full name, free spin account number, and the specific right you wish to exercise. We may require additional identity verification before processing your request to ensure the security of your account.

Platform free spin is a service designed exclusively for individuals aged 18 and above. We do not knowingly collect or process personal data from individuals under the age of 18.

If we determine that personal data has been collected from someone under the age of 18 without proper age verification, we will take immediate steps to:

• Closing the account in question immediately
• Delete or anonymise all related personal data within a reasonable timeframe
• Refund any valid deposit balance (excluding bonuses or winnings) in accordance with our policy

If you believe your child or a minor you know has registered an account on free spin, please contact us immediately at support@freespin-jit.com with the relevant details so we can take prompt action.

Free spin retains your personal data for as long as necessary for the purposes outlined in this policy, subject to applicable legal requirements:

• Active Account Data: Personal data is retained for as long as your account remains active, and for the periods specified below following account closure.
• Financial Transaction Records: In compliance with Malaysian financial regulations, transaction records in MYR are retained for seven (7) years from the date the transaction occurred. This includes records of deposits made via Touch 'n Go, GrabPay, DuitNow, and other payment methods.
• KYC Documents: Identity verification documents are retained for five (5) years from the account closure date or the date of last active use, in accordance with Malaysia's Anti-Money Laundering (AMLA) legal requirements.
• Access Log & Security: Technical access logs and security data are retained for two (2) years for fraud detection and security incident investigation purposes.
• Customer Support Communications: Communication records with the free spin support team are retained for three (3) years for reference and service quality improvement.

Upon expiry of the relevant retention period, data will be securely deleted or anonymised so that it can no longer be linked to any specific individual.

Free spin may amend this Privacy Policy from time to time to reflect changes in our practices, new technical requirements, or updates to applicable laws. The "Last Updated" date at the top of this page reflects the date of the most recent amendment.

For material amendments – meaning changes that significantly affect how we collect or use your data, or your rights as a user – we will provide clear notice to all active users via:

• In-platform notification upon your next login
• Sent to your registered email address
• Prominent announcement banner on the free spin homepage

Your continued use of the free spin platform after notice of any amendments is considered acceptance of the revised policy. If you do not agree with the changes, you have the right to close your account and request deletion of your data.

For any enquiries, requests, or concerns regarding this Privacy Policy or how we free spin handling your personal data, please contact our Data Privacy Officer through the following channels:

• Dedicated Privacy Email: support@freespin-jit.com (please use the subject line "Data Privacy Enquiry")
• Live Chat: Available 24 hours a day, 7 days a week via the free spin platform
• Response Time: Data rights requests are typically processed within 14 business days; general enquiries are responded to within 24 hours

If you are not satisfied with how we have handled your personal data request, you have the right to lodge a complaint with Malaysia's Department of Personal Data Protection (JPDP), the regulatory body responsible for overseeing PDPA compliance in Malaysia.

In today's digital age, privacy and personal data protection are no longer purely technical concerns reserved for IT engineers or legal experts. They are issues that touch the daily lives of every Malaysian who uses online services — including digital entertainment platforms like free spin. When you register an account, make a deposit using Touch 'n Go or DuitNow, or play your favourite slots, you are entrusting us with your personal information. That trust is something we take seriously.

This Privacy Policy is not a document we have prepared merely to fulfil a legal obligation — though compliance with Malaysia's Personal Data Protection Act 2010 (PDPA) is a commitment we take seriously. It is an honest account of what we do with your data, why we need it, who may have access to it, and the rights you have as a free spin player. We believe that transparency on these matters is the foundation of a trustworthy relationship between the platform and its players.

One principle we place particular emphasis on is data minimisation. Some online platforms collect as much data as possible about their users for reasons that are far from clear. At free spin, we take a different approach — we only collect data that is genuinely necessary to provide the service you signed up for. Your name is required to verify your identity during KYC. Your phone number is required for security OTPs. Your payment method details are required to process deposits and withdrawals in MYR. Every piece of data we collect has a clear justification.

Regarding payment methods – this is an area that requires particular attention from a privacy standpoint, as it involves sensitive financial information. When you make a deposit using GrabPay, Boost, or ShopeePay, or withdraw via FPX to your bank such as Maybank or CIMB, we process the transaction information required to complete that payment. This data is transmitted through encrypted channels to the relevant payment processor – we do not store your bank account numbers or e-wallet details in our systems in plain text. Everything is encrypted, and only authorised parties involved in the transaction have access to the necessary details.

Cookies and tracking are another topic that often raises concerns. When you browse the free spin platform, our system uses cookies for several purposes – from essential ones like maintaining your login session, to optional ones like remembering your game preferences. The analytics cookies we use help us understand which parts of the platform are most popular, where players spend their time, and where there may be technical issues that need fixing. This information is collected in aggregate and used to improve the experience for all free spin players – not to monitor any individual user.

A question many new players ask is: "Is my data safe in the event of a cyberattack?" This is a completely valid concern in today's digital landscape, where news of data breaches is all too common. Our honest answer is: we invest seriously in security, but no system is 100% immune. What we can commit to is that we use 256-bit SSL encryption for all data in transit, encryption for stored data, 24/7 security monitoring, regular independent security audits, and in the event of a security incident affecting your data, we will notify you within a reasonable timeframe in accordance with Malaysia's PDPA requirements.

Player rights under Malaysia's PDPA is something we want all free spin users to be aware of. You have the right to know what data we hold about you, to request a correction if anything is inaccurate, and in certain circumstances to request its deletion. This is not just a slogan – these are rights backed by Malaysian law, and ones we are committed to upholding. If you wish to exercise any of these rights, the process is straightforward: send us an email at support@freespin-jit.com with a clear request, and we will respond within the timeframe prescribed by law.

Finally, we want to remind you that privacy is a shared responsibility. We can put in place the best encryption and the most advanced security systems, but if your free spin account password is "123456" or you reuse the same password across all your online services, security risks remain. Use a strong and unique password for your free spin account, never share your login credentials with anyone, and contact us immediately if you suspect anything is wrong with your account. Together, we can ensure that your experience at free spin stays safe, enjoyable, and protected.